Last Updated: 17 November, 2020.

Thank you for visiting our website – https://www.orasonline.com/. To use this website, you agree to be legally bound by the terms and conditions described below.

IF YOU DISAGREE WITH ANY OF THESE TERMS OR CONDITIONS, PLEASE DO NOT USE THIS WEBSITE.

Please refer to our terms and conditions on this page which apply to your purchase of goods from Oras website https://www.orasonline.com.

As well as the general terms and conditions below, you will find other important terms and policies in our returns policy section. By agreeing to our terms and conditions you are also agreeing to our returns policy, all of which form part of a legally binding contract between Oras Marketing Ltd and you as a customer, the moment the goods you ordered have been dispatched by Oras to you.

Oras reserve the right to change the terms and conditions  on this website at any time and without any prior notice. Any changes to these terms and conditions or our returns policy will be effective for all new orders placed after the change has been published on our website https://www.orasonline.com. Please, ensure to check our terms and conditions on this page and our returns policy posted on this website before each order – they may have changed since your last visit.

If you have any questions about our terms and conditions, returns policy, supply of goods or Oras in general, please contact us or you can speak to a sales advisor on 0845 860 5246.

INFORMATION ABOUT GOODS SOLD

By using Oras’ website https://www.orasonline.com, you agree to be bound by our company terms. We try to make sure that all information on Oras’ website, including descriptions of our goods, listed prices, and images are accurate and correct at all times.

“Upon receiving your goods please follow the assembly instructions very carefully, step by step. Oras will not be held liable for damage claims due to incorrect assembly”.

Please note that when purchasing goods online, the shopping experience is different from buying in-store. For example, you should note that:

  • The colours of goods as shown on the website will depend on factors including your computer display settings.
  • The sizes and shapes of the goods will differ in real life from how they appear on your screen. We provide dimensions and measurements in the descriptions of the goods and it is your responsibility to check the actual size of each item suitable for your purpose.
  • Pictures and images on the website are for illustration purposes only. For an accurate description of any item and details of what is included with the item, you need to read the corresponding written description.
  • All goods are subject to availability and we may not be able to supply your order. We reserve the right to withdraw any goods from sale at any time, and our only liability to you for withdrawing any goods will be to refund to you any amount paid to us in respect of those goods.
  • We do our best to deliver your goods in accordance with the delivery date set out in our final delivery advice email, but please note that all delivery dates given by Oras (whether on the website, over the phone or by email) are estimates only and delivery dates may vary. Please contact our sales representatives on 0845 860 5246 for more information about delivery dates.

Our IT department are constantly checking the website for viruses but we do not warrant that the website is free of viruses or other malicious content. As a result and for your own benefit, you should ensure that you have the appropriate software and systems in place, to scan for viruses and other malicious content whilst surfing the internet.

AVAILABILITY OF GOODS

Oras have the right (at any time) to modify or stop providing goods online either temporarily or permanently and with or without notice. Oras will not be held liable for any suspension or discontinuance, nor “special orders” of availability of products on https://www.orasonline.com.

SECURITY OF LOGIN DETAILS

It is your responsibility, as a consumer, to ensure that your login details, password and all other details in relation to your account, remain confidential at all times. By agreeing to these terms and conditions, you agree to let us know as soon as possible, if you know or reasonably suspect, that the security of your account is at risk.

ELIGIBILITY TO ORDER GOODS ON ORASONLINE.COM

By agreeing to our terms and conditions, you are accepting that you are aged 18 years or over. You will need an active email address and a telephone number at which you can be easily contacted by our sales and aftersales representatives. All goods sold through Oras website, are intended for domestic use only. Goods are not suitable for commercial or industrial use unless stated.

PLACING YOUR ORDER ONLINE OR OVER THE TELEPHONE

It is very easy to place order on our website. Just follow the steps below:

  • Step 1: Choose quantity and add product to cart. You can also choose to pay direct via Paypal or Debit/Credit Card without adding to cart
  • Step 2: Enter coupon code (if any) and proceed to checkout
  • Step 3: Enter your details, select payment method and complete payment information
  • Step 4: Place order

Our order acknowledgement email sends out the final details of your order which you have submitted to Oras. Please take care when placing your order, as you will be unable to add to or amend your order after we send the Order Acknowledgement email. Please contact the sales or aftersales reps if you need to make any changes to your order.

The order acknowledgement email contains; details of the goods you have ordered, the total cost of the order including shipping / delivery costs (if any), an order number and a copy of our terms and conditions which you have agreed to, prior to submitting your order.

The order acknowledgement email is an invoice and acknowledgement receipt of payment and summary of your ordered goods which you should print off a copy, along with a copy of our terms and conditions, and keep them safe. You will need to refer to these details when contacting us about your order.

Please note that the Order Acknowledgement email is simply an acknowledgement that your order has been received by
Oras and does not indicate that we have accepted your order and does not form a binding contract.

ORDER ACCEPTANCE

Acceptance of your order will take place only when we dispatch the goods to your shipping address entered whilst placing the order on our website or over the phone. Until we dispatch your ordered goods, no contract will have been formed between yourselves and Oras, except as set out in the below paragraph;

  • In the case of goods that are made to order, acceptance of your order takes place at the point at which we send out our delivery advice email.
  • Although we hope to be able to supply all goods ordered, Oras reserve the right, at our discretion and without the need to give reasons, not to accept any order at any time. Should we refuse your order, we will notify you as soon as possible and a refund will be transitioned within 4 working days after this notification.

PAYMENT FOR GOODS

Oras will only take payment from your card or PayPal at the time you place your order for the goods chosen by yourself. We will contact you directly, using the details provided by yourself at time of purchase, if we have any problems taking payment from the card details you provide during the order process.

Please note; taking payment does not mean we have accepted your order and, in the event of us not accepting your order, a full refund will be given as soon as reasonably possible (and in any event within 14 days of us advising you that your order has not been accepted).

PRICING OF GOODS

Except where otherwise set out in our terms and conditions, the price payable by you for the goods, is the price given by Oras, at the time you place your order.

In most cases the delivery fee payable by you for your order will be that which is given by Oras at the time you place your order. The delivery fee, if applicable will be calculated according to your postcode. For more details on delivery fees, please see delivery information on our website https://orasonline.com/shipping-policy/

PRICING ERRORS ON GOODS

Please note, whilst we try to ensure that all the prices on our website are accurate, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as reasonably possible. You will then be given the option of re-confirming your order at the correct price or cancelling the order. This will only occur before the contract between the customer and retailer is formed.

  • If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you by email.
  • If you decide to cancel your order after we have informed you of a pricing error and you have already paid for the goods, we will give you a full refund as soon as reasonably possible, which will be transitioned within 4 working days after the notification.

DELIVERY OF ORDERED GOODS

These are the terms and conditions which apply to the delivery of goods purchased by you, from us either online at https://orasonline.com or over the phone.

Oras’ Delivery Service is provided by our highly qualified contracted courier service providers.

We reserve the right to change the Delivery Terms at any time and the couriers used may also be subject to change. This does not apply to any customers who have already placed the order.

LOCATION OF DELIVERIES

We deliver to the shipping address specified by you, when making purchase and Oras is not held liable for any changes to this address, after the order has been dispatched.

DELIVERY FEES

We offer free delivery for all our products. However, there may be circumstances or locations where we may charge fee for delivery. In such cases, we will inform you and pricing of deliveries will be to the shipping address specified at time of purchase.

The delivery fee payable by you, for your ordered goods, will be that which is given by Oras at the time of purchase.

The delivery fee will be calculated according to your postcode, the weight of the goods and the size of the goods as per mentioned earlier.

DELIVER RESTRICTIONS WHICH CAN APPLY

Some of our furniture is larger than you may expect. Please note, it is your responsibility to check the measurements of the goods before purchasing, to ensure there is enough space at the delivery address for delivery to take place. Please also note that it is your responsibility to ensure that once the product is assembled, (if goods are in a flat-pack condition) it will fit into the room of your choice.

Prior to the delivery of goods, you must ensure that there is sufficient access and space to complete the delivery and that all staircases and lifts providing access are suitable for the delivery. You must ensure that your property and the delivery area are safe for delivery staff and is accessible for the courier services. All fragile items which could be damaged during the delivery, such as lights, vases, pictures, etc. should be moved prior to delivery of goods. We will take reasonable care and skills when delivering at your premises.

To ensure a smooth delivery of your ordered goods, it is your responsibility to provide Oras with as much detail as possible, in advance, about particular features of the delivery address which may affect the delivery (e.g. will there be time to unload / load? Do you live on a red route? Are there any height, width or weight restrictions? Are there any parking restrictions? Will the vehicle require a parking permit? Are there any time restrictions? Will delivery be at non-ground floor level? Is access to the delivery location made difficult due to narrow doors or staircases?).

  • If you order online, please leave a note in the “comments” section whilst placing the order.
  • If you order over the phone, with one of our sales representatives, you are able to leave a message with them, of the details of delivery access.

If you provide us with incomplete, incorrect or inaccurate information / instructions, we will give you a reasonable time to provide us with this information or we reserve the right to cancel the delivery by giving you written notice.

Delivery staff are not permitted to and shall not: remove doors, windows, doorframes etc. in order to complete the delivery (if these measures are required, you as the customer, must undertake these actions; before delivery takes place as our couriers do not carry any specialised lifting equipment.

The customer must ensure that appropriate parking is available during delivery and that any parking restrictions be made available at booking in stage. All parking penalties will be the responsibility of the customer and will be added to their invoice. Any Congestion charges will be the customer’s responsibility and will be added to current invoice. 

ACCEPTANCE OF ORDERED GOODS AT POINT OF DELIVERY

Delivery will take place at the shipping address specified by you either during the online order process or over the telephone. We ask you to provide us with two telephone numbers (Mobile and Home) and an email address so we can contact you easily and advise you of your delivery time.

You as a consumer are solely responsible for ensuring that we are able to make delivery to the specified shipping address and that you are available to accept delivery at this address on the delivery date, mutually agreed between yourself and the courier. Please try to inform us as soon as possible if you know that you are not going to be in, to accept delivery of the ordered goods. We will not be liable for any delay in delivery as a result of any act or omission by you.

If you are not personally available to accept delivery, you may appoint a representative to do so in your place. The representative must be an adult capable of receiving delivery on your behalf, and you agree that we will be entitled to rely on the representative’s instructions as if they were your own. Delivery staff is not permitted to leave any items that have not been signed for.

  • You will be asked to sign the delivery document confirming that the delivery has taken place.
  • This will not affect your legal right to notify us if you subsequently find a defect in your goods.

This is an opportunity to inspect the goods further, before reporting any damages or missing parts to your ordered goods.

If you refuse to sign the delivery document (POD), this will be taken as refusal to accept delivery and the goods will be taken away by the courier and will be returned back to our warehouse.

Once the goods have been delivered to your specified shipping address, you become the owner and responsible for those goods. From the point of acceptance of goods, they will be at your risk which means you will be held liable for any subsequent damage, loss or destruction.

DAMAGED GOODS

We advise that any faulty, damaged or missing goods are reported to us online or over the telephone on 0845 860 5246. We also advise that photographic evidence is provided at the point of reporting the fault. (We advise you retain the original packaging until you are completely satisfied with your purchase.)

  • You will be entitled to a full refund or a replacement if the goods are in fact deemed to be defective
  • Please note that photographic evidence may be requested, of any faults or damages reported to us
  • Any damaged goods or parcels must be reported prior to assembly and must be retained for inspection by Oras.
  • We also advise that you retain the packaging until you are fully satisfied with your purchase

Where it is established that Oras or the Courier are responsible for the damages to delivered goods, we will replace the damaged goods or we will arrange a collection of goods for a full refund which includes all amounts paid by yourself, for the product.

COOLING OFF PERIOD

You are entitled to a statutory cooling off period of 14 days after the date that the goods are received by you. We advise you to inform us in writing by email during the cooling off period that you are cancelling the order.

If you have not received the goods at the time of cancellation of the order, and we have not processed the goods for delivery, we will refund to you all the money paid by you for the goods in question including the delivery charges (if any) to the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of the cancellation being accepted.

If you have not received the goods at the time of cancellation of the order, but we have processed the goods for delivery, and they are en route, you should reject the goods at point of delivery and do not accept them. In this case a refund will be processed once the goods have been returned back to our warehouse.

If delivery has been made by our courier service, this service will incur charges in excess of our standard delivery charges and we reserve the right to deduct these charges from your refund if your order is cancelled after delivery, dispatched or whilst in transit. We will make the refund in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of your cancellation being accepted.

If you have decided to cancel the order after receiving the items, the goods must be returned to us as soon as possible and in the original packaging. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. We will refund to you all the monies paid by you for the unwanted goods in question, including the original delivery charge if applicable, and excluding the cost of collection if that service has been rendered by us.

The refund will be in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of your order being accepted.

If you do not return the goods to us we shall be entitled to deduct the direct costs of recovering the goods from the amount to be refunded to you.

DELIVERY POLICY FOR ORDERED GOODS

This section of the Delivery Terms applies only to purchases made on our website: https://www.orasonline.com.

Once you have placed your order online, Oras will send you an order acknowledgement email which will indicate an estimated delivery date for your goods to the delivery address specified in your order.

  • We try our best to meet the estimated delivery dates however there are times where we are unable to do this and your confirmed delivery date will be different.
  • We would advise you not to make any plans to accept your delivery, for example booking time off from work, until we have confirmed the date with you.
  • We aim to deliver your order within 30 days of placing your order, depending on stock availability and where you live, however most orders are delivered within 10 days.
  • We will, in any event, deliver the goods within 30 days of your order unless otherwise agreed by you and us.
  • “Special Order” goods will take longer to deliver as they are being delivered directly from our suppliers. In the majority of cases, these will be delivered within 45 days from placing your order. If your order includes any additional products that are not “Special Order” then a separate delivery will be made.
  • Within 72 hours of placing your order online, we will send you a delivery advice email which will confirm the planned delivery date and specify whether delivery will be made by our 2-man-delivery-service couriers. It will also set out your delivery number. If you have included a mobile telephone number, our couriers will contact you, to confirm a delivery time and date, mutually agreed between yourself and the courier.

By agreeing to our terms and conditions, you agree to check the delivery advice email and ensure you will be available to accept delivery of the goods on the delivery date. If you are unavailable, please contact us or our courier, to confirm a different suitable date, as soon as possible and, in any event, no later than 48 hours before the planned delivery date by contacting the aftersales or sales representatives through our website or on 0845 860 5246.

If for any reason, you are unable to accept the delivery, on the mutually agreed time and date, there will be a re-delivery charge, which vary for orders with different total weights and can be advised by contacting the aftersales or sales representatives through our website or on 0845 860 5246.

  • Our couriers update order tracking details within 24-48 hours before delivery.
  • You can then access a consignment number, to track your delivery whilst on its journey to you.
  • Use the tracking number provided within your dispatch message sent to your email, by Oras, on the website provided to you, for this courier service.

CHANGING THE DATE OF DELIVERY

If you would like to change the delivery time or date, then you must contact Oras customer services representatives, who will inform you whether it is possible or not, for the delivery time or date to be changed.

Provided that the goods have not been dispatched for delivery, you may, before delivery, be able to amend the delivery date, or cancel your order by contacting us on 0845 860 5246.

CANCELLING ORDER NOT MADE TO SPECIFICATION

Where you place an order through Oras for standard products which are not made to your specification, you can cancel your order at any time before the goods are dispatched to you and we will provide a full refund of the price of the goods and any delivery and other charges which you have incurred.

Following dispatch of the goods, we advise you to notify us if you no longer require the goods. This means that if you change your mind about the goods, or for any other reason you decide you do not want to keep the goods, you can notify us of your decision to cancel the contract, and then return the goods to us for a refund.

Nothing within this returns policy or the general terms and conditions affects your statutory rights under law, and in particular you will always be entitled to return goods to us for a full refund if they were mis-described, or are not of satisfactory quality or reasonably fit for their purpose and we cannot remedy the fault to your reasonable satisfaction. In such circumstances, we will refund the price of the goods in full, together with any applicable delivery charges and any reasonable costs you incur in returning the item(s) to us.

HOW TO CANCEL AN ORDER

If you wish to cancel an order, you just need to let us know by sending email to admin @ orasonline.com to tell us that you have decided to cancel. You can also do this by completing our online contact form: https://orasonline.com/contact-us. Once we receive your cancellation request, we will email you to confirm that we have received your cancellation. PLEASE INCLUDE YOUR NAME, EMAIL ADDRESS AND ORDER NUMBER WHEN YOU CONTACT US. Whichever way to contact us, the cancellation will take effect on the day we receive it. 

Where you cancel the contract after the goods have been delivered, you agree to return the goods to us by following the procedure set out below.

We fully understand that your circumstances may alter and so you have the right to cancel your order as stated above, whereby we request that you put this in writing. Any cancellations made on an order, during or after dispatch, may be subject to a charge.

Any requests for assembly of products must be made in writing. If a cancellation request is made during assembly of a product, then fees paid for this assembly will not be refunded back to your account. If a cancellation request however, is made after assembly of a product, then these assembly fees will not be refunded back to your account. Please also note that the assembly charges are non-refundable after its dispatch, in case if there is any fault, manufacturing defects, damages, flaws, imperfections or with any other issues whatsoever it may be.

If we receive your request to cancel your order, after dispatch, or while in transit, you may incur an additional charge to have the goods returned back to our warehouse. If your order has been dispatched, please ensure the delivery is marked as refused and a refund will be processed once the goods have been returned back to our warehouse. If delivery has been made by our 2-man delivery service couriers, this service will incur charges in excess of our standard delivery charges and we reserve the right to deduct these charges from your refund if your order is cancelled after dispatch or whilst in transit.

RETURNING YOUR GOODS

If the goods have been delivered to you before you decide to cancel your contract, we advise that you return the goods to us without delay.

If you would like to return the goods yourself, just let us know and will send you the address to return the goods to. You will need to take all of the goods you are returning, together with a copy of your Order Acknowledgment email and delivery receipt for the goods.

To arrange collection of the unwanted goods please contact us or call 0845 860 5246. Please have your order number and delivery receipt to hand. We will then arrange for your unwanted goods to be collected.

You agree to return the goods in full and Oras also request that you return the packaging with the goods where possible. You are responsible for the cost of returning the goods, unless the goods are faulty or not as described, in which case we will refund any reasonable costs you incur in returning the item to us. If you are returning your goods because they are faulty or incorrect, no collection fee will be charged.

If you decide to return the goods, with your own courier, and we receive the goods damaged whilst in transit, you are responsible for the costs of the damage that has been incurred and a charge will be made for the damage to the goods.

If you decide to return goods to us after you have started to assemble them then you should disassemble them to the extent necessary to allow them to be properly returned.

TAKING RESPONSIBLE CARE OF THE GOODS

You agree to take reasonable care of the goods from the time that they are delivered to you until the time that they are returned.

If you have decided to cancel the order after receiving the items, the goods must be returned to us as soon as possible and in the original packaging. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. We will refund to you all the monies paid by you for the unwanted goods in question, including the original delivery charge if applicable, and excluding the cost of collection if that service has been rendered by us.

The refund will be in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of your order being accepted.

Refund will be in full, however if the value of the goods is diminished by any amount as a result of handling of the goods by you beyond what is necessary to establish the nature, characteristics and functioning of the goods, we may recover that amount up to the purchase price directly from you. If the returned goods have not been looked after by you with reasonable care and are not in the condition that they were in when delivered to you, we reserve the right to pursue a claim against you separately.

If you do not return the goods to us we shall be entitled to deduct the direct costs of recovering the goods from the amount to be refunded to you.

CONDITIONS FOR COLLECTING THE ITEMS

Collection of the goods will only take place from the delivery address to which they were delivered and will be subject to the following conditions:

  • You agree to provide Oras with as much detail as possible of relevant features of the delivery address which floor the items are to be collected from, whether there are any narrow doors etc.) in order to help our representative prepare for the collection.
  • You agree to ensure that there is suitable access to the chosen collection location.
  • If our representative reasonably considers that collection from the room of your choice is likely to cause damage to the goods or to your property, they will inform you and record this concern on the collection document. You may instruct our representative to collect the goods in spite of such concern but we will not be liable for any damage caused to your property or to the goods as a consequence of us attempting collection on your instructions (provided that reasonable care is taken in collecting the goods).
  • You agree to give our representative all goods which are being returned, including all component parts of such goods and all related items or accessories (and if possible the original packaging) which are included in the price of the goods being returned .
  • A collection document must be signed by you to confirm that the collection has taken place. The collection document will be provided by the representative who comes to collect your goods.
  • If you are not personally available to accept delivery of the goods you may appoint a representative to do so on your behalf. The representative must be an adult capable of supervising collection on your behalf, and you agree that we will be entitled to rely on the representative’s instructions as if they were your own.

REFUNDING YOUR MONEY

We will refund the price you paid for the goods and credit the refund you are due to the credit or debit card that you made payment with. We will make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

We will make any refunds due to you within a reasonable period of time after we have received the goods. 

The terms and conditions apply to all goods purchased from orasonline.com.

YOUR CONSUMER RIGHTS

This returns policy does not take away any statutory rights you may have. For more information contact your local Citizens Advice Bureau.

This returns policy is in accordance with your right to cancel a contract formed at a distance under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

These terms and conditions shall be regulated by UK Laws and Regulations. In the event of a dispute, the Laws and Regulations of English Law shall govern any actions related to these terms.

ADDITIONAL INFORMATION

Please note all items are sent flat packed unless stated otherwise. Upon receiving your goods we recommend you follow the assembly instructions carefully step by step, as we will not be held liable for damage claims due to incorrect assembly.

Items ordered with assembly service will take additional 7 days to dispatch.

Our delivery teams will ONLY deliver ground floor without a working lift. If the lift is working and the goods can fit in the lift we can deliver to any floor. Any deliveries above ground floor where the lift is NOT working or there is NO LIFT, will can ONLY be deliver to the ground floor.

Due to the high volume of orders at present, our stock numbers are rapidly changing by the day. Therefore we can’t guarantee immediate delivery of your item(s), until our replenishment stock arrives back into our warehouse. If you are unable to wait we would be more than happy to refund you within 3 working days Please email us on admin@orasonline.com for cancellation request.

PAYMENT

We take payment from your card or PayPal account at the time we receive your order, once we have checked your card or PayPal details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods. Additional Terms and Conditions for payments made by PayPal can be found at https://www.paypal.com (this link will open in a new window). (Oras is not responsible for the content of external websites.)

To ensure that your credit card, debit card or PayPal account is not being used without your consent, our payment processors will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Online price errors. If we discover an error in the price of products ordered, we will inform you as soon as possible (e.g. prior to the goods being dispatched). We will provide you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you choose to cancel and have already paid for the goods you will receive a full refund.

Card payments are processed using Stripe. We accept Mastercard, Visa, Discover, Amex and Paypal. All orders are securely made, and we do not store your card details.

Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

All prices are shown in Pounds Sterling. Users may also see prices in US Dollars and in Euro. Prices exclude delivery charges, unless expressly stated otherwise.

INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

LIABILITY AND INDEMNITY

Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

Subject to above section, Oras will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. Oras will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Oras accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

Subject to above section, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.

Subject to above section, Oras will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

  • economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
  • loss of goodwill or reputation; or
  • special or indirect losses
  • suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

Notwithstanding the above, subject to above section, Oras aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.

This clause 7 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

MISCELLANEOUS PROVISIONS

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

We have selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose.

Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.

Oras shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by Oras.

Oras reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.

If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

No delay or failure by Oras to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of Oras.

These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and Oras relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and Oras for your use of this website.