Last Updated: 01 January, 2021.
Order processing and delivery time: 5 – 7 business days.
Order tracking: We track most shipped items to ensure you receive your items. Please make sure your shipping address is correct. NOTE: We may not be able to provide tracking information for items shipped via royal mail.
During bank holidays we are closed, so delivery will be delayed.
Orders placed on the last working day before a bank holiday will be sent out as usual with Royal Mail, but there may be a delay in dispatch.
How quickly will my order arrive?
We are open Monday to Friday so orders can only be dispatched on these days.
Orders are sent using Royal Mail 2nd Class (our standard delivery) and will arrive in 2 – 5 working days (including Saturday) from dispatch.
Which days will my order be delivered on?
Royal Mail 2nd Class deliveries are made on any day excluding Sunday. Next working day deliveries are Monday to Friday only.
Delivery outside the UK:
We do not currently ship outside the UK. If you would like to arrange your own collection please contact us before you order.
Damages to Items
You are required to notify us of any damage to the product within three days of the receipt of the product. Claims that are reported after this point will not be accepted.
Notify us of any damaged or faulty products by emailing or calling us within three days of receipt of goods. Please include as much information as possible, including any relevant images of the fault. YOU SHOULD TAKE PICTURES AND IF POSSIBLE TAKE VIDEO OF ITHE DAMAGES.
Where possible we will endeavor to repair or replace faulty goods, dependent on the degree of damage and stock availability. You will not be recharged for re delivery of this product.
We do not offer a returns or collection service in situations where items have not been reported as faulty.
Shipping and Delivery
All products are shipped from the UK.
We offer free delivery on all our products. When you place order, we make every effort to deliver products within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors such as the Corona Virus. Oras Marketing Ltd shall be under no liability for any delay or failure to deliver the products within the estimated timescales. See our full terms and conditions.