Returns and Refunds
Last Updated: 21 January, 2021.
Returns And Refund Policy
We hope you are happy with your purchase. If you are not, simply return the product to us within 7 days of receipt in its original packaging and un-used condition and we will refund you the price of the goods only to the original payment method used.
Please note that some of our items are now sent out in pre-sealed bags for hygiene purposes and once opened cannot be returned to us. Please also note that returned items must be sent back with all packing (including external purple piped packaging bags) or we reserve the right to deduct £5 from the order.
Return costs are at your expense and we would recommend you obtain a free ‘proof of postage’ receipt from your Post Office, please note this is different from a standard receipt. You must package the goods appropriately to ensure that they are returned in perfect condition as they are your responsibility until they reach us. We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights. Under the Distance Selling Regulations 2000, if you buy online you have the right to a full refund if you request one in writing within 7 working days of receipt.
Please note that our sleep spray and sleep oil are not eligible for returning due to hygiene reasons.
Note on Return Address:
To return a product, please contact us to let us know you’ll be returning the product. We will then provide you with a return address for you to post the item to.
Your Right to Cancel
You have the right to cancel the order up to the point at which the goods are dispatched by us. Should you cancel your order before dispatch, we will refund the full amount to the original credit/debit card within 5 working days.
For bespoke or “cut to size” orders you can cancel the order as long as we have not started manufacturing it.
Refunding Your Money
We will refund the price you paid for the goods and credit the refund you are due to the credit or debit card that you made payment with. We will make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
We will make any refunds due to you within 30 days after we have received the goods. In most cases refunds are made within 72 hours after receiving the items. The terms and conditions apply to all goods purchased from orasonline.com.
Many of our products carry a guarantee, our products are of a very high quality and will normally last much longer than this time period although can sometimes need to be changed for hygiene reasons. Posture chairs, country seats and writing slopes should not be used longer than this guarantee period unless serviced by a Putnams trained product technician. For this reason you take your own risks using these products (posture chairs, country seats and writing slopes) outside of the guarantee without a full service. We cannot be held liable for any damages.
I have a query regarding my order?
If you have any queries regarding your order or delivery, please contact us on 0845 860 5246 or email us at firstname.lastname@example.org
Your Consumer Rights
This returns policy does not take away any statutory rights you may have. For more information contact your local Citizens Advice Bureau.
This returns policy is in accordance with your right to cancel a contract formed at a distance under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
These terms and conditions shall be regulated by UK Laws and Regulations. In the event of a dispute, the Laws and Regulations of English Law shall govern any actions related to these terms.
Due to the high volume of orders at present, our stock numbers are rapidly changing by the day. Therefore, we can’t guarantee immediate delivery of your item(s), until our replenishment stock arrives back at our warehouse. If you are unable to wait, we would be more than happy to refund you within 3 working days, please email us on email@example.com for cancellation request.